The Future of Social Media Gerd Leonhard Picnic 2009 Amsterdam

Part 1 of my PICNIC 2009 talk on the next 5 years in Social Media. Topics: why the world's OS is 'going social', why conversation and engagement not monolog and control is the only way forward, about the coming 'extreme Reputation Economy', why social media = CRM, the shift to open ecosystems rather than closed egosystems.. and much more